Ask Ms. Mindfulness

What is psychological safety? The topic of Psychological safety has been getting a lot of airtime recently.  One definition of this term is the belief that you won’t be punished or humiliated for speaking up with ideas, questions, concerns or mistakes.  And as a leader, you’re responsible for cultivating it and fostering a healthy level of it in your team.  It’s not about just being nice There’s one frame that often gets in the way on this front.  Quite often, when leaders think about psychological safety, they assume it’s just about being nice to your team members, and they worry about sacrificing high performance for the sake of tiptoeing around each other and not having the hard conversations that need to be had.  But the point is you don’t have to trade high performance in your organization for psychological safety.  You can actually have both. I often find it helpful to start this discussion by looking at 4 different situations that often arise in team environments: So which of these 4 zones is your team currently operating in?  Be honest!  Over my time in business I’ve worked in a version of every one of these zones.  But you don’t get to the Learning and High Performance zone by accident.  As a leader, you’ve got to work to create it.  So what can you do as a leader to increase psychological safety and performance? Consider some of these options, adapted from the work of Amy Edmonson, Harvard psychological safety guru: Coaching questions for thought: Shelley Pernot is a leadership and career coach who is passionate about helping her clients discover their strengths and talents and find a career that utilizes them.  Reach out to me here for a free consultation to learn more about the coaching process and how it may benefit you! I’ve recently been featured in Feedspot’s top 50 career coaching blogs.  Check out what other career coaching experts have to say here! 

2022 was big.  Big for me at least.  Biggest revenues, biggest number of clients.  Biggest number of challenges I had ever taken on.  Explosive growth on the personal and on the professional front.  I don’t think I had ever felt as comfortable in my role as a career and leadership coach, as a leadership facilitator, a mentor coach.  The pressure was high, but I was enjoying it for the most part.  I was flying high.  I had finally arrived!  Then I Crashed and Burned And then something strange happened at the start of this year.  I started hesitating before sessions with clients.  I started second guessing my reactions to things, the words coming out of my mouth, my interactions with people.  Did I show up with a compassionate open heart???  Maybe I’m being too hard on them…Maybe that thing I just said was really stupid…What a lame question!  I’ll never be as good as a facilitator as X.  I started thinking I had lost my edge.  And then I wondered if I had ever found it to begin with. I stopped the diatribe and instead started to ponder why – why these thoughts?  Why am I torturing myself?  It reminded me of when I was a fledging yogi, at yoga teacher training in LA.  One of the opportunities of said yogic experience was being forced to listen to our esteemed guru rant on about any number of topics for hours on end.  But one rant stood out, where the guru was talking about achievement.  “Achievement is nothing.  Anyone can achieve anything they want to.  Maintaining it over time, now that’s a different story.  That’s near impossible!” Achievement versus Maintenance I think he was on to something there.  And then it dawned on me what was causing me to hesitate.  To second guess and doubt my every move.  The gnawing feeling that I didn’t have what it takes to go the distance.  The success was a fluke.  An anomaly.  And what was hiding in the wings (although very cleverly disguised) was my inner critic.  Whispering soft things in my ear like, “You should know this already.  Someone with your level of training wouldn’t be hesitating right now.  If you were emotionally intelligent you wouldn’t be over-reacting right now.” I spent this morning in tears, having a good cry.  (Crying can be extremely therapeutic if you’re so inclined to try it…) I made a list of all the things I’ve been struggling with (it was a long list in case you were wondering).  All the things I didn’t think I had gotten “right” lately.  And then I just let the tears flow.  Tears of forgiveness for all the things I haven’t navigated well over the last few months.  Things maybe I got wrong.  Or maybe I didn’t get perfect.  Because no matter how long I’ve been doing this coaching and training gig, I still: This list could go on and on by the way. And I still just allowed the tears to […]

On my desk I keep a small statue.  It’s a beauty pageant participation trophy I got off the internet for $4.99 plus $19.99 in shipping and handling.  I even had my name engraved on it.  She sits proudly on my desk looking at me, all smug with her right hand coyly resting on her hip, standing up perfectly straight in her big poofy skirt with her sash draped proudly over her chest.  She sits on my desk not to remind me of the beauty pageant I never won (or even entered for that matter).  She sits there to remind me of the evils of striving for perfection.  And when you think about it, many of us get caught in this trap.  We get caught in the trap, and we don’t follow through.  We get caught in the trap and we give up before we’ve even started, because whatever we produce just won’t be good enough.  We won’t be good enough.  So why even bother? Or maybe we try and we don’t exactly meet the goal, or the target.  And then we beat ourselves up about it.  Here’s an example.  I set myself the goal of writing this blog once a week on January 1st of this year.  I’ve dutifully done it every week, except one in September when I was on vacation.  And then the end of the year rolled around and I’ve missed a week or two.  And then my thoughts the other day turned to – “See!  You didn’t do it.  You never follow through!  What kind of coach are you, you can’t even finish strong when you made a big deal about starting something.  You might as well give up, you hack!” I could really listen to that voice.  Tune into and wallow in my misery of failure.  Revel in the fact that I’m an impostor that doesn’t deserve to use the word coach.  I could do all that, and don’t think I didn’t think about it.  And then I took my own advice, and remembered sometimes it’s actually helpful to practice what you preach.  One of my favorite books which I often have clients read is one called Mindset, the new neuroscience of success.  In it, the author Dweck talks about the difference between a fixed mindset and a growth mindset.  Fixed Mindset = Proving The fixed mindset is all about proving.  Proving one is good enough, smart enough and gosh darn it, that people like you.  (I’m hoping someone will catch the Stuart Smalley reference here…)  Many of us go through life locked into a fixed mindset a lot of the time.  As a result of it, we often have difficulty accepting criticism, rising to the challenge of something new or unexpected because we might fail or collaborating effectively with others because we view them as competition.  We have difficulty because the emphasis is on proving.  I have to prove I can finish what I start, and if I don’t, I’m an impostor.  Growth Mindset […]

A tribute to culture shock and why it never pays to make too many assumptions, because ASSume makes a ‘you know what’ out of u and me… For this weeks blog I’m doing something a little different as a tribute to Thanksgiving, and sharing a funny, creative piece I wrote a number of years back about living in the UK. My first Thanksgiving there I attempted to cook a massive turkey in an ill-equipped British kitchen. When I read the piece the other day, it reminded me that culture shock is indeed very real, and how our assumptions can often get the better of us. A perfect theme for a leadership blog, as we often jump up the “ladder of inference” to our detriment. I hope you enjoy this piece as much as I enjoyed writing it! The Most Difficult Task The most difficult task I’ve ever taken on, despite scaling the misty summit of Kilimanjaro and even ascending the higher passes of Everest, was cooking a Thanksgiving turkey in a tiny, ill-equipped English kitchen. To be fair, it was a rather large turkey. Much larger than I’d anticipated when I placed the order. Still relatively new to the UK, my mental kilo to pound conversion math was frankly a bit shoddy.    My first Thanksgiving in England was a bust. I’d been living in the UK only a couple of weeks, and having no friends, my English boyfriend Gareth took pity on me and hastily invited his mate Paul over to our little flat in Surbiton, a suburb of London. Paul brought his girlfriend Nikki, a tall, anorexic-looking woman with razor sharp features and a wry, forced smile. The feast was held in the living room, which had been rearranged to create some resemblance of a dining area. We dined over bland, half cooked Brussel sprouts, as Gareth insisted that I salted food too much, and a couple of anemic Cornish game hens. I learned that day, turkey just wasn’t “done” in the UK. If you really were, as they say, “mad keen” to have it, you went down to the butcher shop and placed an order many weeks in advance.  Luckily there was plenty of booze, which Gareth and I didn’t hesitate to indulge in. Paul joined us in the liberations as Gareth and I proceeded to tell the drunken and somewhat inappropriate love story of our first meeting on a crowed Grecian beach while Paul appeared interested and Nikki pretended to be, as she pushed her food around on her plate and took polite sips of prosecco. A few hours later, we bade them adieu, and I was rather proud of my first makeshift British dinner party. I asked Gareth to call them again for another meetup, but he never heard back. This year was going to be different But this year was going to be different. To start off with, I had real friends. Not just people I vaguely knew from the office or Gareth’s friends who […]

For years, I chased the big insights.  I think many of us do.  Particularly if we fall into the category of someone who is super interested in personal development and mistakenly intent on “fixing” ourselves (I stubbornly argue there is nothing in you that ever needs to be fixed) the insights are like gold and can often feel addicting at times.  Perhaps we feel lighter for a while, our perspective has changed.  We can feel our growth.  We might start to recognize that we’re showing up differently as opposed to embracing that old bad habit.  And then we have a day where we are faced with all the old problems, and we fall into the trap yet again.  And we may start to wonder, how did I end up here?  Didn’t I already learn this lesson?  I thought I had figured this out, why am I back in the same place? Development can and will be messy This is why I often tell folks when they contact me for a consult that development is a messy business.  Some days it can feel like you’ve taken one step forward and then two steps back.  I use the word “feel” for a reason because in my experience the trajectory is typically up, even though it’s never a straight line. I say this because I’ve noticed a trend in myself and human beings in general, who can make great strides through new insight and shifting patterns of awareness, but often lack taking action that will help to reinforce that new insight. Here’s an example to illustrate what I mean.  I start to recognize how important it is to be grounded in my body daily.  I recognize the power of yoga in my life.  And then I get busy, and for a few weeks I fool myself into thinking it’s not as necessary as I thought, and I stop doing it.  And then I wonder why I’m feeling so restless all the time.  Why I’m feeling disconnected from my purpose as a coach and trainer, and everything starts to feel more like a daily grind.  I wonder why I’m snappier at people.  Why I’m confused about the things that really matter in life. Or perhaps I recognize that part of the “problem” with myself is the lack of compassion I have for myself.  Because of this I can’t hold appropriate boundaries with friends or family members, as I’m always needing and chasing for their approval.  Or I dimmish my accomplishments thinking they’re not good enough, which ultimately steals my joy or keeps me from trying something new.  I get the whopping insight, perhaps even heal some old childhood wounds with the help of coaching or therapy that caused the deficit in the first place.  And then a few months later, wham, bam, I find myself in the soup again.  The insight has flickered out because I’ve forgotten to make it a practice.  I mistakenly assumed that was just “fixed” now.  Don’t forget to act […]

The other day I decided to step down as an organizer for a women’s group I founded several years ago.  The decision was a long time coming and was bittersweet.  It was a fantastic experience, and yet intuitively I knew it was time to move on.  I think years ago I would have held on longer and pushed myself to muddle on.  Quite often the things we take on become a big part of our identity.  Sometimes the hardest decision to make is when to let go. The 4 Cycles of Change And this got me thinking about the cycle of change, which I often refer to as a deck of cards.  And when you think about how a game plays out, there are 4 phases: The Shuffle Phase of Change Shuffle – in this phase we’re wondering what game we want to play.  We’re thinking about the options that might be on the table.  Perhaps we’re thinking of transitioning our career or learning something new.  There’s often excitement, but there’s often a lot of fear, a lot of trepidation.  What if I make the wrong choice?  What if I make a mistake?  What if it doesn’t work out?  What if I embarrass myself?  We may find this phase to be exhilarating if we’re focused on all the possibilities and opportunities that may manifest, or our inner saboteur may be rearing its ugly head.  Or both at the same time.  We may find ourselves paralyzed by inaction as we are overwhelmed by the possibilities. The Deal Phase of Change Deal – in this phase we’ve chosen the game we wish to play, and we start to signal our intent.  We are making our first move, so to speak.  A lot of excitement again potentially, and a lot of potential for inner turmoil.  But the difference is we are now committed.  We are taking action, the ship is starting to move in a certain direction, although the path may not be completely known.  In this phase we might feel quite unsteady, some days we might feel like we’ve made great progress and other days maybe we feel we’ve gone backwards.  Our emotions will most likely be a mixed bag – there will be wins and successes as we start to make our moves, and there will be setbacks.  The choice of how we ultimately respond to these is up to us. The Play Phase of Change Play – in this phase we are all in.  We’re playing to win, to succeed, we’ve defined what success looks like.  We know the drill, we can handle the inconveniences that may come along the way.  Of the 4 cycles, this is the one that is the most stable.  The problem with the play phase is that sometimes we stay too long.  We may have a tendency to overplay our hand.  We might find ourselves eventually becoming bored, stagnant or lacking purpose or meaning in our endeavor.  Maybe we crash and burn.  But we hold […]