Relationships

In a class on leadership I was facilitating last week, we ended up talking a lot about trust.  A worthwhile endeavor for sure.  I recall years ago when I read Stephen Covey’s book, The Speed of Trust, which highlighted how building an effective foundation of trust enables work to happen much more quickly, efficiently and effortlessly than it ever would if trust was lacking. A low trust environment can lead to burnout When we think about the relationships in our life – personal or professional, we often evaluate them based on whether we think we can trust the person.  “I don’t trust him as far as I can throw him.”  This is especially important if you’ve ever worked for a leader you didn’t think you could trust.  My virtual office is often full of career and leadership coaching clients experiencing burn out due to prolonged exposure to an untrustworthy leader or team environment.  And it takes me back to times in my career where I felt like I was walking on pins and needles all the time, lest I upset the apple cart.  It takes a toll.  Especially on our bodies, as we often find ourselves in a state of hyper alert all of the time.  The fight or flight response is constantly triggered, stress hormones like cortisol are constantly pulsing through our bodies, and at some point we finally crash and burn. A simple equation for building trust Folks often pontificate about the importance of building trust, but few get into the nitty gritty of how you do it.  And it’s more than just being knowledgeable in a certain skill or topic area.  Competency and credibility are important, but it isn’t the whole equation.  And there is an equation for trust by the way.  I ran across this simple trust equation years ago, and here it is: C + R + I _______ S.O. The trust equation explained C stands for Credibility.  Or in other words, “I can trust what she says about x…”. Do you know your stuff?  Have you built the technical skills and competencies for the task at hand?  Do you have the necessary leadership skills and competencies to guide your team, things like giving feedback?  Setting a vision?  Delegation?  Holding others accountable? R stands for Reliability.  Or in other words, “I can trust she will follow through.”  What’s your level of integrity when it comes to follow through currently?  Do you make promises you have no intention of keeping?  Or perhaps you have every intention but you find yourself saying yes to every request that crosses your path.  You overpromise and underdeliver.  Good intentions are wonderful but will ultimately snooker you if you can’t come up with the follow through. I stands for Intimacy.  Or in other words, “I can trust I can come to them with my concerns and problems.”  To what extent are you an approachable leader?  Do others seek you out for your counsel and your advice?  How effective are you at […]

This week I’ve been teaching a course on straight talk.  I often refer to this skill as “Speaking the Truth with Love.”  The crux of getting this right depends on three important aspects. There are three elements to straight talk: Caring personally (compassion) – Caring personally about the individual who is on the receiving end of this conversation and demonstrating this care with your words in the conversation. Sharing your perspective and/or challenging directly – Or in other words, being clear about the issue that needs to be communicated and not beating around the proverbial bush. Inviting others to do the same – Creating the space to have a two-way conversation rather than merely talk at someone. Any straight talk conversation is a great opportunity for two-way dialogue and not merely a “dump and run.” Don’t Bury the Lead You’d be surprised how often we do the opposite.  When it comes to challenging directly, I notice one thing in particular.  I often sit in practice runs where participants are role playing a difficult conversation they need to have.  I’ve seen people do a million times something I call “burying the lead.”  At the end of the conversation, I ask the initiator what the issue was they wanted to communicate.  The person on the receiving end of the conversation often had a totally different impression of what the conversation was about.  The gravity of the issue had not been conveyed clearly or accurately.  This happens all the time, and people walk away with completely different perceptions of a conversation or an issue.  No wonder there’s so much conflict in our personal and professional lives! Remember that honesty without compassion is brutality But the caring personally aspect is just as important as challenging directly. It’s crucial to remember that honesty without compassion can be brutality. E.g. “I think your idea is stupid.” I’m reminded of an old friend and colleague that I used to spend a lot of time with.  She prided herself on her ability to give straight talk.  She had mastered the art of being direct.  On that front there was no one better I will admit.  The problem is her words were often not couched in compassion.  Over time it took a toll on my ability to relate to her, and eventually after I’d been stung enough times, I abandoned the relationship.  It just wasn’t worth it. So why don’t we engage in straight talk?  Or why don’t we do it well when we try? Mindset is Everything Mindset plays a huge role when it comes to this skill.  Do any of these sound familiar? It means being unkind. I must act professionally regardless of the cost. I can’t upset people. If you don’t have anything nice to say, don’t say anything at all. I must tell the truth at all costs. Silence is golden. I can’t challenge someone senior to me. Which of these beliefs are true for you?  And how are they getting in the way of […]

The Case of the Needy Networker The other day I found myself in a conundrum of my own making.  I had accepted a coffee date with a woman I met in a social group we both belong to.  I arrived 5 minutes early, got my coffee and waited.  She showed up fifteen minutes late, sat down, a mess of chaotic energy, and launched straight into a story about how she was new to Austin and nothing in her life was working. About thirty minutes in, I tried shifting the conversation to something lighter.  She kept pushing the subject back to career, in particular her career. I realized at this point she knew what I did.  She knew I was a career coach.  She knew I did leadership development and mindfulness work for organizations.  She mentioned she wanted to break into corporations with freelance work, but she didn’t know how.  She was hungry.  And I was her feast.  And the energy was so strong in that interaction, I could feel myself being devoured by her desperation.  It was a sticky, yucky feeling in the pit of my stomach, and I had to get away. I tried to shake her off and change the subject again, to shift the energy of the conversation, but then she really dug in deep. Then the flattery started.  How I was a trailblazer, how I was an adventurer, how I had built a successful business as a woman, and I am an inspiration to all.  How she just wants to be near me and learn from me. Honesty is the best Policy I offered a few pieces of advice and said, “I can’t wear my coach hat out with everyone in a social setting.  I’ve got to protect my own energy, and to do that I have to establish boundaries with folks outside of work.  I hope you can understand.”  And then I made my excuses, picked up my purse and left, considering I’d already been there almost an hour and a half. Sometimes we call these types of people “toxic,” but I think that’s a little unfair.  There is no such thing as a toxic person.  There are only people who treat us the way we allow them to treat us.  We unwittingly find ourselves locked in toxic situations, often referred to as emotional blackmail situations, by our own poor understanding of boundaries and our need for another’s approval.  And then the gremlin kicks in: “You’re such a bad person if you don’t sit here all day and sort her problems out.” “People are going to think you’re selfish if you don’t help her.” “You’re a coach.  You’re supposed to believe in abundance and giving to everyone!” As a woman in a caring profession like coaching this happens a lot.  We don’t get up and leave when we should.  We take the phone call in the middle of the night from the crazy family member that we know will piss off our spouse.  We spend […]

A month after I packed in my job and started my own company, I decided to reward myself with a two-week meditation retreat. A few weeks of blissful self-reflection in the wilds of the Colorado mountains. A fitting start for a trail-blazing woman who has just left the madness of the corporate grind to embark on a new journey and start a business focused on personal development. It reminds me of that saying, “The road to hell is paved with good intentions.” Perhaps you’ve heard of it? The setting was indeed idyllic. I spent the two weeks in a tent in a very remote part of the Colorado mountains with 120 other brave souls. So idyllic, in fact, that often a chipmunk or deer would wander in during meditation sessions and stare at the strange humans sitting on mats, staring off into space for hours on end. I often spent hours longing to be one of those deer. At least I could have escaped. The night before the retreat started, we gathered together for an orientation. During that session, it became clear to me that the meditation retreat really was just that – meditating. All day long. No rest for the weary. Sitting was to start at 7 am and end each evening around 9 pm. And it was at that point, the panic started to set in. Two weeks? Two weeks of sitting on a mat? My legs will go numb. My back will give out. I’ll die of boredom. And it was just at that precise moment, in my infinite wisdom, I realized I had inadvertently signed up for two weeks of my worst fear. For some people it’s snakes. For some it’s death. I, however, fear boredom and will do just about anything to avoid it. You may be thinking to yourself, “How could she have been so stupid?” (Which would be judgment, by the way, but we’ll get into that later.) And it’s true. It was indeed billed as a meditation retreat – make no mistake. But often the mind sees and interprets what it wants to see and interpret. After the first day, I was convinced I was going to claw my eyes out. Between sitting sessions, I sought out other like-minded meditators for much needed conversation where I blurted out my fears and concerns like a bulimic needing a good purge. And then the unthinkable happened. The head meditation instructor announced that the retreat was to become completely silent. No talking, even between the sitting sessions during breaks. Not one single word. If there was an emergency, we were to write a note. Resigned to my new silent fate, the next morning I was sitting on my mat, under the guise of meditation: “Uuuugh, I hope Eric doesn’t sit next to me again. He smells. It’s so disgusting, I don’t think he’s taken a bath since he’s been here. Why do I always get stuck next to the smelly person? Doesn’t he have any […]

How to Stop Judging People (Just Leave it to Judge Judy) In August of 2015, a month after I packed in my job and started my own life coaching company, I decided to reward myself with a two-week meditation retreat. A few weeks of blissful self-reflection in the wilds of the Colorado mountains I mused. A fitting start for a trail-blazing woman who has just left the madness of the corporate grind to embark on a new journey and start a business focused on personal development. It reminds me of that saying, “The road to hell is paved with good intentions.” Perhaps you’ve heard of it? The setting was indeed idyllic. I spent the two weeks in a tent in a very remote part of the Colorado mountains with 120 other brave souls. So idyllic, in fact, that often a chipmunk or deer would wander in during meditation sessions and stare at the strange humans sitting on mats, staring off into space for hours on end. I often spent hours longing to be one of those deer. At least I could have escaped.  The night before the retreat started, we gathered together for an orientation. During that session, it became clear to me that the meditation retreat really was just that – meditating. All day long. No rest for the weary. Sitting was to start at 7 am and end each evening around 9 pm. And it was at that point, Dear Reader, that the panic started to set in. Two weeks? Two weeks of sitting on a mat? My legs will go numb. My back will give out. I’ll die of boredom. And it was just at that precise moment, in my infinite wisdom, I realized I had inadvertently signed up for two weeks of my worst fear. For some people it’s snakes. For some it’s death. I, however, fear boredom and will do just about anything to avoid it. We See What We Want To See You may be thinking to yourself, “How could she have been so stupid?” (Which would be judgment, by the way, but we’ll get into that later.) And it’s true. It was indeed billed as a meditation retreat – make no mistake. But often the mind sees and interprets what it wants to see and interpret, Dear Reader. After the first day, I was convinced I was going to claw my eyes out. Between sitting sessions, I sought out other like-minded meditators for much needed conversation where I blurted out my fears and concerns like a bulimic needing a good purge. And then the unthinkable happened. The head meditation instructor announced that the retreat was to become completely silent. No talking, even between the sitting sessions during breaks. Not one single word. If there was an emergency, we were to write a note. A Run-Away Freight Train High on Judgment Resigned to my new silent fate, the next morning I was sitting on my mat, under the guise of meditation:   “Uuuugh, I […]