Emotional Intelligence

Our failure to know joy is a direct reflection of our inability to forgive.  Charlotte Jojo Beck I came across this quote the other day and it caused me to really pause and think.  As human beings, we tend to look at joy as something that’s attained once we’ve completed a series of steps.  I see this a lot in my coaching practice.  I’ll have joy when I get this promotion.  I’ll be able to tap into joy when I no longer work for this horrible boss, or when I feel more confident in my skillset.  I’ll have joy once I understand what my purpose and my true path on earth really is and have a plan for making it happen. It’s not wrong to seek change, to want to grow or to want to improve our circumstances.  The problem is in thinking that “fix” alone will solve the problem of not having enough joy in our lives.  Our mental construct often frames joy as something we must earn.  The truth is joy is accessible now – in our imperfect lives, our imperfect careers, our imperfect leadership, our imperfect team and family dynamics.  The issue is that we can’t often access it because we’re too busy blaming ourselves or others for the perceived problems in our lives. Forgiveness is often an inside job Beck’s quote speaks to the path we need to take to access what’s already available to us.  And more often than not, the person we need to forgive the most is ourselves. Forgiveness is about letting go of the protective armor Or maybe anger and resentment is projected outwards at the people around us.  We find ourselves locked into judgment and blame of others for the things they have done to us.  The things we have been subjected to – unfair expectations, abuse, trauma, bad leadership, bullying, being taken advantage of.  The list could go on and on.  Perhaps it shows up as passive aggressiveness or full blown aggressiveness with others.  Or maybe avoidance.  Forgiveness begins with the intention to let go of the armor of blame and defensiveness and a willingness to touch the vulnerability that sits underneath the anger.  Perhaps it’s the shame of having been humiliated publicly.  Or of having been abandoned and feeling isolated and unwanted.  Or the regret and shame of not standing up for ourselves with a difficult person.  When we can face that vulnerability and meet it with compassion and love for ourselves, we find ourselves on a much more joyful path.     For a long time, I carried a lot of anger and resentment about a previous work situation.  It was years ago, when I had just transitioned my career, and found myself in a situation where I had been set up to fail.  It wasn’t until I really leaned into the feeling that was sitting under the anger – humiliation, and allowed myself to feel it without trying to push it away, that I could let it go.  […]

The title of today’s blog is a quote that has been attributed to many notable talking heads, including the Dali Lama.  And it’s the events of last week that really brought it home for me, as in the wee hours of Friday morning, when I should have been peacefully sleeping, I was awakened by a massive migraine attack, complete with nausea and all the fun things a migraine can throw one’s way.  The bottom line – it was an unrelenting 24 hours of hell.  And not just on the physical front.  Especially not only on the physical front.  In-between unsteady trips to the bathroom my mind was awash with anxiety.  What’s going to happen to all my client appointments tomorrow?  Cancelled.  What’s going to happen to my blog I need to finish and get out by the end of the week?  Not happening. What if this wrecks my business?  Clients are going to think I’m unreliable.  How am I supposed to plan and manage my engagements when something like this can strike without a moment’s notice? What if this puts undue stain on my marriage?  Me being up keeps him up.  How much can my husband really take?  It left me drained, emotionally and physically, but also quite reflective.  Because at some point, in the midst of all the strife, strain and obsessive worrying, I realized I had a choice.  Not a choice of whether I get to have migraines – unfortunately I don’t have that kind of power!  But a choice on what perspective I get to take on the situation.  And it’s the perspective I take that leads directly to how much suffering I must endure. What does it mean to suffer? To break this down, let’s think about what suffering means.  It’s worth noodling on this considering the Buddha said many a time that “life is suffering.”  On the surface of it, not the most upbeat way to view our journey around planet earth.  But it depends on how you look at it.  I’ve often defined suffering as “resistance to what is.”  Resistance creates pressure.  And pressure creates stress.  And so, when folks enter my virtual office these days and say things like they’re burned out and stressed out, I believe them.  They are.  But I also say the solution lies not so much in having more time in the day to address a never-ending list of to-dos, but more in the way we manage our energy relative to the problems life throws our way.  Because unfortunately, like it or not, life will throw us problems.  That’s the one thing we can always count on.  The real problem is we think we shouldn’t have problems.  And therefore, we spend a lot of time resisting said problems, which creates a lot of suffering. Recognize any of these? If only I’d had a better childhood, then I wouldn’t be navigating all the difficulty I am right now. They were wrong to fire me.  If they had really valued me, […]

We are often told we need to be assertive.  Assertive, but not aggressive.  And that can be a tall order for many of us, especially those of us that learned to make our way through life as the pleaser/appeaser.  For those of us that fall or have fallen at some point into this category (myself included) when we try to make a conscious shift, we may find ourselves over correcting and drawing a much harder line than we intended.  Imagine a pendulum swinging all the way from the left to the right.  We feel guilty about it, and may find ourselves going back and forth in our heads thinking – “Did that come across as rude?  “Did I overdo it?”  “Do I need to apologize?”  Maybe we do end up apologizing, maybe we’re not sure, but things are awkward.  This assertiveness thing is too hard, too sticky.  And maybe we’re better off just doing what we do best – going along to get along. Or maybe the shift is an unconscious one and perhaps the resentment we have shoved down for so long finally boils to the surface and we blow our top like a fiery volcano.  This explosion becomes another mess we need to clean up and we find ourselves full of shame, guilt, we over apologize, maybe we beat ourselves up about it and punish ourselves and we double down on trying to be the pleaser, because good people don’t do things like this, right?  If I was a better person, I would have been able to keep my cool and wouldn’t have reacted that way, right? In my opinion, assertiveness is one of the hardest things to get right, mainly because we have so much baggage around it.  When I really started looking at the roots of this for myself, I had to go deep.  Find the root cause If you’ve never met me in person, outside of the virtual world of zoom, there is something about me you will notice instantly.  No, not my dazzling smile or my bright blue eyes, as lovely as they may be.  I’m 6 foot 1.  If I were male, you probably wouldn’t bat an eyelid.  But even though humans are getting taller and taller these days due to better nutrition and living standards, 6 foot 1 for a woman is still really tall.  And I didn’t shoot up like a weed later in life.  I’ve always been tall.  All my baby records were off the charts.  I was always in the top 1% of height for my age, since about birth. So you can imagine that when I started elementary school I definitely stood out in the room, pun completely intended.  And I bet you can guess what happened.  I got teased.  Bullied is the word we would probably use now.  And it was relentless.  It was every day, so much so that in the mornings I’d be nauseous and never want to go to school, because I knew what […]

I’ve been noticing a trend in popular culture lately as it pertains to relationships.  Evidently, we live in a toxic world, full of narcissistic people who don’t deserve to have our friendship or our comradery as colleagues.  We are often told by various self-help guru’s and other talking heads that we need to cut these people out of our lives. You know the kind of problem people I’m talking about.  They’re the selfish, difficult ones who don’t respect boundaries.  Who take and never give.  And the most appropriate response is to ghost them, particularly if it’s a personal relationship.  Ghosting a colleague or a boss at work is a bit tricker but many of us find ways to “work around” problem people or secure our escape in other ways, perhaps by changing departments or jobs. The problem is, it’s just not this simple.  And there comes a point at which you can’t keep avoiding problem people, trust me I’ve tried.  I’m not in any way advocating tolerating abuse, but there’s a difference between abuse and dislike.  There’s a difference between abuse and valuing different things.  We can put up wall after wall after wall, but the interesting thing about life is that it will keep sending you the same challenges over and over until you rise to the occasion and look more deeply inwards at what is really going on.  Grace under pressure I’ve known my friend Morgan for years.  She’s the amazing artist type, somewhat erratic, flies by the seat of her pants, creative and fun. I’m not, and that has been a point of contention over the years, especially as it relates to timeliness and honoring appointments.  I expect her to agree to a time to meet and be there at that time.  It doesn’t always happen.  And so the tension had grown and grown in our relationship – I was becoming increasingly resentful of her tardiness, and I made it personal.  That she didn’t respect me, that she didn’t care, that she didn’t give a damn.  We had fought about this in the past and I just didn’t have the energy to re-engage, plus, she’s a better fighter than I am.  I was ready to walk away from the relationship. So the other day I showed up for a walk at 8 am, the agreed time, and I rang the door and I waited.  No Morgan.  I called.  No answer.  I waited about 5 minutes and then I left.  I went and got gas.  I was looking at my phone, deciding which yoga class to go to instead, and I saw her name pop up.  Normally I would have avoided the call – she lost the opportunity to walk with me, she can bear the consequences, and this friendship really is on its way out.  So be it. Instead, I took the call and told her I’d come back to walk after I got the gas.  Why did I do it?  I’m still not sure.  But I […]

Impostor syndrome is one of those interesting and universal things – in my opinion we all suffer from it.  It shows up in many ways – failure to try new things because we’re afraid we’re going to fail, we don’t speak up in a meeting and so we never get credit for the idea, we don’t ask for the promotion, we don’t ask for help, we avoid asking for feedback or we over defend if we do get it, we overwork something to death because it’s not quite perfect yet, we fail to advocate for ourselves… We all suffer silently and repeat the same patterns I could go on and on.  And we’re somewhat aware of the cost of this, as it makes life a lot more painful to live.  We KNOW in our heads that we suffer from impostor syndrome.  We might read books on it, we’ve taken the online quiz, maybe even our therapist told us.  So we look for new techniques on how to solve this problem, we look to apply a new perspective and think carefully about what the morning affirmation needs to say (that is, if we remember to do it.). Maybe we practice meditation hoping and praying it will disappear, or we call our doctor and ask for a prescription for the daily anxiety we’re battling and just can’t seem to shake no matter how successful we are, no matter how many things get ticked off the to do list.  Because there’s always more.  We practice self-care because that’s the solution, right?  A massage, getting the nails done, we tell ourselves that we need to be kinder to ourselves.  But deep down we KNOW we don’t deserve it.  Our nails look great and inside we’re still a mess.  And we go about our business of repeating the same cycles, the same patterns of suffering, because obviously there’s no real fix to this, otherwise somebody would have figured it out by now. Impostor syndrome can’t be solved by the same thinking that creates it There is a fix.  The problem is we’re often looking in the wrong place.  Impostor syndrome can’t be solved by the same problem that creates it.  It’s not a thinking problem.  It can’t be solved in the head.  It can only be solved in the heart.  The heart – an interesting concept for many of us to take in.  It’s a place many of us aren’t super familiar with and frankly don’t have much experience with.  And yet we all have one.  How does this happen and how can this be?  Because adulthood often entails learning how not to feel things.  Learning how to hide things.  Learning how to cope with the difficulties of life, and feelings will just get in the way and get us in trouble.  We learn early on as children that feelings are often scary and if we express them, we’ll probably get punished, or worse.  We learn how to not take emotions to work because emotional […]

One of the practices I often have leadership trainees do at the beginning of a session is to check in with how they’re feeling.  I use a wheel of feelings that has 70-80 different emotions listed. And you may be wondering why – what would be the point of taking up valuable time to talk about feelings, especially when there is so much content to cover?  Just get on with it! We often ignore emotion The problem is just that.  We often ignore what we’re feeling, push it down, disregard it and just get on with it.  But the feeling still comes with us.  And what we don’t acknowledge often comes out sideways.  Let’s say the crap hits the fan because of a recurring problem with a customer.  A problem that you told them was fixed.  Now you’re in a bad mood because you’re going to have to eat crow with your stakeholder and then you find yourself in a difficult conversation with a direct report to address the issue. You get triggered and can’t maintain your cool.  Now you’ve alienated your direct report, and the customer is mad, and the problem still isn’t fixed.  Doh! Or perhaps the feeling isn’t anger but stress and pressure.  I’ll use myself as an example for this one.  Over the past few months, I’ve been sicker than I’ve been in ages.  It’s been extremely stressful coping with that while trying to keep all the plates in the air spinning, and I’ve been worried about my body’s ability to bounce back – something that has never troubled me in the past.  I’ve been carrying so much heaviness in my chest and feeling utterly exhausted.  I’ve found myself sighing out loud multiple times a day.  And I kept ignoring it because I had too many things to do.  Foolishly, I was ignoring my own advice.  I looked at the feelings wheel the other day and decided to finally lean into it, rather than push the stress and overwhelm to the side. We push stress aside at our peril I’ve often been told that I’m very good at maintaining a façade.  That I appear to have everything under control, I appear super calm on the surface, and I never need to ask for help.  But looks can be deceiving.  I started writing down a list of all the things that have been stressing me out over the last year – and it ended up being a very long list.  A lot of it related to work, some to family, some to friends.  And a lot of the work-related things were positive.  More clients than I could handle, different types of work, expanded scopes, more interdependencies, expanded projects.  But even the good stuff can bring stress.  And yet I didn’t allow myself to acknowledge it, because the mindset of a coach should be that this is all so wonderful, and I should be positive all the time.  I should see everything as an opportunity and never have […]