Emotional Intelligence

One of the practices I often have leadership trainees do at the beginning of a session is to check in with how they’re feeling.  I use a wheel of feelings that has 70-80 different emotions listed. And you may be wondering why – what would be the point of taking up valuable time to talk about feelings, especially when there is so much content to cover?  Just get on with it! We often ignore emotion The problem is just that.  We often ignore what we’re feeling, push it down, disregard it and just get on with it.  But the feeling still comes with us.  And what we don’t acknowledge often comes out sideways.  Let’s say the crap hits the fan because of a recurring problem with a customer.  A problem that you told them was fixed.  Now you’re in a bad mood because you’re going to have to eat crow with your stakeholder and then you find yourself in a difficult conversation with a direct report to address the issue. You get triggered and can’t maintain your cool.  Now you’ve alienated your direct report, and the customer is mad, and the problem still isn’t fixed.  Doh! Or perhaps the feeling isn’t anger but stress and pressure.  I’ll use myself as an example for this one.  Over the past few months, I’ve been sicker than I’ve been in ages.  It’s been extremely stressful coping with that while trying to keep all the plates in the air spinning, and I’ve been worried about my body’s ability to bounce back – something that has never troubled me in the past.  I’ve been carrying so much heaviness in my chest and feeling utterly exhausted.  I’ve found myself sighing out loud multiple times a day.  And I kept ignoring it because I had too many things to do.  Foolishly, I was ignoring my own advice.  I looked at the feelings wheel the other day and decided to finally lean into it, rather than push the stress and overwhelm to the side. We push stress aside at our peril I’ve often been told that I’m very good at maintaining a façade.  That I appear to have everything under control, I appear super calm on the surface, and I never need to ask for help.  But looks can be deceiving.  I started writing down a list of all the things that have been stressing me out over the last year – and it ended up being a very long list.  A lot of it related to work, some to family, some to friends.  And a lot of the work-related things were positive.  More clients than I could handle, different types of work, expanded scopes, more interdependencies, expanded projects.  But even the good stuff can bring stress.  And yet I didn’t allow myself to acknowledge it, because the mindset of a coach should be that this is all so wonderful, and I should be positive all the time.  I should see everything as an opportunity and never have […]

Today’s blog is hitting on a topic near and dear to my heart.  It reminds me of the proverbial phrase, “Idle hands are the devil’s workshop.”  If you grew up in the South like I did, you’ve probably heard a version of this in your formative years.  And if you didn’t – welcome to my world, filled with many such sayings like this one and “There are a million ways to skin a dead armadillo.”  (the latter of which we won’t be focusing on today just in case you were wondering…) Idle hands aren’t the problem But we do live in this way – idle hands are to be avoided at all costs.  I’ve often wondered why. Maybe, deep down, we’re afraid of calm.  Fearful of it even.  Silence can be terrifying if we’re not used to it.  When I first started practicing mindfulness and meditation, I heard horrible stories about adverse reactions folks were having upon trying a few minutes of meditation.  It scared me as a facilitator.  Panic attacks.  Participants reporting they felt their skin was crawling.  And when I’ve felt forced to sit for a long time at a meditation retreat, I’ve often experienced similar sensations.  Feelings like boredom can be unbearable, especially if we always have the constant companion of the smartphone and scrolling to keep us company.  That’s the annoying problem with mindfulness practices like meditation.  They’re difficult only because we must sit with ourselves.  We are finally alone with ourselves.  And when you’re alone and have nothing to distract you, you have no choice but to feel what you’re feeling.  Human beings are masters at avoiding feeling the difficult things.  We become workaholics, alcoholics, shopoholics, foodoholics instead.  I’ve even seen working out become an obsession. I have a friend who manages this dance better than anything I’ve ever seen.  She runs a successful business, she’s always on the go.  She stays in perpetual motion.  We have a party and she’s on her phone responding to a text, in-between bouncing around from guest to guest engaging them in banter, then running to the kitchen to straighten things, helping with the dishes (which I greatly appreciate by the way!).  I don’t think I’ve ever seen her sit still.  There’s a look in her eyes that I’ve picked up on, she’s scanning the room looking for the next thing she can do, straighten, clean, or put away.  I get this compulsion all too well because quite often I’ve been this person.  If you look hard enough in those moments, you’ll notice what’s sitting underneath the surface is a restlessness.  An emptiness. The restlessness is a clue – We’re really running on empty I’ve been feeling quite a bit of this myself lately, so I know.  The difference is I’ve finally learned it’s not a sign that I need to speed up.  That’s how I used to handle it.  I would find ways to occupy myself, anything I could do to keep that empty, restless, grasping, sticky feeling […]

I look around and see everyone is pursuing these amazing careers and they have great lives.  They all seem to know what they’re doing, and they have a purpose.  I don’t understand why I can’t get in gear.  What’s wrong and missing in me that I can’t figure it out? I hear this a lot as a career coach.  And I also recognize it’s hard not to compare yourself to others.  When we are caught up in the cult of comparison, we are often caught up in the trance of the inner critic.  It’s our brain’s flawed way of trying to motivate ourselves to move into action by using comparison as the carrot to dangle in front of our faces or more aptly the switch to use on our backs.  It works up to a point where it stops working as a motivator. We prove and we prove and we prove and then we get tired. And wonder what it was all for.  And that is when we find ourselves on the messy path to growth.  To wholeness.  To uncovering our true value. When I first started out as a coach, my confidence was lower.  I was trying something new; I was worried about whether I would be a success and I spent a lot of time and energy ruminating about what I was doing in relation to other coaches.  I’d see their fancy LinkedIn posts of workshops they were running, filled with pictures of smiling participants, complete with slick materials bearing perfectly polished logos and I’d feel woefully inadequate.  I’d use it as fodder to beat myself up with.  I’d start to spring into action to post something, to plan something, in a desperate desire to compete, to put my own words out there too.  And then I’d be riddled with thoughts about how my idea wasn’t as good.  It would never work.  And I’d abandon the idea to the graveyard we each have in our heads.  Following your true north isn’t easy The inner critic comparison attack still happens from time to time for me, and chances it does for you too.  But it looks a little different now.  Recently I’ve turned down a few opportunities that have come my way, because I’ve sensed they weren’t the right path for me and didn’t resonate with my values.  Perhaps they would have been right for a different coach, or if I had a different idea or vision for my business.  And it was extremely hard to do because I knew deep down my inner critic wasn’t going to like it.  I was afraid of the fire that I knew saying no would brew.  Now Gertie (my inner critic) is telling me I was crazy to walk away from the revenue.  Telling me I am woefully inadequate compared to the coaches that took that path and look how successful they are.  And it’s getting in the way of progressing a couple of initiatives I want to kick off, which was […]

There’s often a disconnect between what we want and where we find ourselves in this journey called life.  Maybe you come up with an idea of something to try or to learn, but you find yourself quickly dismissing it or finding reasons to rationalize why it would never work.  We often mistakenly perceive these things as a lack of motivation.  “I guess I just didn’t want it enough.  But when I find the right thing, I’ll know it because I’ll suddenly be motivated and filled with an intense passion!” Wrong.  Motivation doesn’t just fly out of the air when you find the right thing.  There is no right thing by the way.  Cultivating motivation and passion has a lot more to do with what voices you’re letting speak inside that crazy thing called your head, rather than the specific thing that you’re focused on. In my experience as a coach, folks typically are stuck for one of two reasons.  The answer lies in the source of the stuckness, and whether it has to do with an outer block or an inner block.  What is an outer block? An outer block is an external constraint or barrier that gets in the way of a person achieving their goal.  It’s something that needs to be planned for, managed, and actively worked.  Let’s say I’m thinking of making a career transition, and I want to move into finance.  Education will obviously be a barrier to me achieving this goal if I know nothing about numbers.  So identifying a course or a program to enroll in, using time management skills to plan for this course, budgeting for this course will be key.  Outer blocks are relatively straightforward and easy to coach.  The problem is that most of us suffer from inner blocks when there is a disconnect from where we currently are to where we want to be, when we feel stuck or are lacking motivation. The sinister world of the inner block and the inner critic In my time as a coach, I’ve never met a client (including myself) who didn’t suffer from inner blocks and the curse of the inner critic.  An inner block is a deep-seated belief that who we are and what we are just isn’t good enough and will never be enough.  We all have an inner critic.  Mine’s name is Gertie.  Here she is: Gertie loves to fly around my head at warp speed and bump into things.  She squeals with glee as she yells, “You don’t work hard enough Shelley!”  Deep down Gertie knows that I’m lazy and I’ll never do what it takes to finish that new initiative or project.  That online leadership academy I’ve been thinking about building and piloting – What a silly pipe dream!  And then I start thinking to myself, “Well, maybe it wasn’t that important after all.  Maybe I just didn’t want it that bad.” Or maybe I do, and I just allowed myself to get derailed because the inner critic […]

Over the years I’ve heard the phrase, “You’ve got to feel your feelings,” so many times I could choke.  It’s a popular phrase now, way extended beyond mere psychology and coaching circles.  It’s almost as common as “living your best authentic life,” which also elicits an eye roll from me.  How we hide from our feelings Feeling your feelings sounds simple, but most of us have no real understanding of how to do it.  And the guidance out there on this front is hazy at best.  A lot of this has to do with the fact that we don’t often have good role models on this front.  I’m reminded of that 70’s musical classic, “Don’t cry out loud.”  Words, unfortunately, that many of us have decided to live by.  Furthermore, most of us think we are feeling the difficult emotions when they come up, but we’re really not.  We’re fooling ourselves. This is because when difficult emotions do arise, the fight or fight mechanism gets triggered, our amygdala gets hijacked and rather than do the hard work of leaning into the actual feeling, we lean unconsciously instead into a coping mechanism, which could look something like one of the following options: So, what to do instead?  The answer to how to feel your feelings lies is understanding what your default tendencies are and making a conscious choice to do something different.  2. Say yes to the emotion – Pat Rodegast (representing the teachings of Emmanuel) writes, “So walk with your heaviness, saying yes. Yes to the sadness, yes to the whispered longing. Yes to the fear.  Love means setting aside walls, fences, and unlocking doors, and saying yes … one can be in paradise by simply saying yes to this moment.”  The instant we agree to feel fear or vulnerability, greed or agitation, we are holding our life with an unconditionally friendly heart.  We are accepting the present moment as it is. 3. Connect with the feeling in your body – Is it nervousness in the pit of your stomach?  Is it anger and frustration in your forehead or shoulders?  Is it sadness and grief that hangs heavy in your heart?  Connect with the feeling in your body, lean into the experience of it and breathe deeply as you allow yourself to experience it.  I find that once I’ve connected at this level the experience of the emotion typically passes rather quickly and it feels almost as if it’s moving through my body. 4. Show yourself loving compassion – I find it’s sometimes helpful to whisper out loud, “I’m feeling scared right now and it’s okay.  I’m feeling resentful right now and it’s okay.”  The trick here is to acknowledge what’s happening with loving compassion towards yourself, not to make the emotion go away.  The only way it will go away is once you’ve accepted it fully and embrace the sensation. Coaching questions for thought: Shelley Pernot is a leadership coach who is passionate about helping her clients discover their […]

One of my participants asked the most brilliant question on a leadership training this week.  We were talking about the importance of managing your emotional intelligence as a leader, which is so critical considering it’s the leader that sets the tone of a team. To the extent that the leader of a team shows up as frustrated or anxious, it creates a multiplier effect that spills over onto everyone else, and the problem is that your team isn’t going to do their best work in an environment like that. “I know it’s important to reflect.  Meditation and journaling are helpful.  Exercise is helpful.  Sleep is important I know.  But what do I do if say I’m in a meeting, and it’s tense.  And I find my emotions getting triggered.  Let’s say I get angry because the person I’m dealing with is inflexible and difficult.  What can I do to manage my emotions then?” I love this question.  And it brings up a great point.  A lot of the stress management and emotional management techniques out there are aimed at what I call maintenance.  Establishing healthy practices that enhance our overall quality of emotional well-being.  And these are fantastic as they greatly reduce the overall probability that we will get triggered at an inopportune time.  But we all have a bad day.  We all have a bad moment.  We’re human after all, and the human experience is full of emotions, some on the positive side, some on the painful and so called “negative” side.  That’s the inherent duality of life.  And no matter how subtle our reaction to something that triggers us, it still triggers us.  Maybe we don’t say what we would really like to say or what we’re thinking in the moment – I’m scared, You’re wasting my time, You’re an idiot, I’m an idiot, This is stupid, but it still affects us and the quality of the interaction we are engaged in.  We tense up, they tense up.  We tune out, they tune out.  Energetically something is going on, something is not being said, but tension hangs in the air, and you could cut it with a knife. So back to the amazing question.  What do I do?  The following practice is one that could be helpful.  You can use aspects of it in the moment if you find yourself in a pinch, maybe you just utilize the pause step at that critical moment when you’re really triggered and you can also utilize it as a diagnostic tool to help build awareness. How to manage emotions in a difficult situation – a 3 step process Pause – Take a couple of deep breaths.  If you’re in a meeting no one has to know.  If it’s appropriate you might excuse yourself for a minute or two.  Then ask yourself a question or two:  Whatever the feeling is, it’s valid.  Just acknowledge it.  There’s no need to blame or shame yourself for feeling whatever is coming up.  You might tell […]