Leadership

“My boss says all the time now, ‘I hear you,’ when I’m telling them something.  But the problem is, do they really?  It feels like they’ve been on a leadership course, and this is something that they’re trained to say.  Is this the case?  Is that what you’re teaching people these days?” I don’t blame her for being upset.  When I hear things like this, I want to bang my head against a wall.  It’s a perfect example of hearing something in a leadership class, and then applying it on autopilot as a box tick exercise.  People aren’t stupid, and they can always smell when someone isn’t being authentic and is just going through the motions.  I’ll just say the things they tell me to say.  And that will get the result I want. Wrong.  Leadership skills aren’t meant to be a crash course in manipulation.  And even though I often say leadership is more about who you are being than what you are doing, there are still so many folks who show up to a course looking for a quick tip or trick that will miraculously transform a relationship without putting in the hard work. The doing versus the being of listening Let me explain what I mean by doing and being. Doing – is about developing leadership skills and practising them until they form new habits. It takes persistence, practice, and hard work.  These could be skills pertaining to having feedback conversations, listening skills, performance conversations, delegating tasks, coaching, giving presentations, time management.  These are some of the skills related to successful leadership and we must practice them, as the more we practice the more leadership competency we build.  Practice makes better.  Being – is a journey of leadership self-exploration. When we are more self-aware and accessing our Learner Mindset we can manage our well-being, build stronger relationships, innovate, and deliver higher performance levels.  Being is about how you are showing up.  Are you just going through the motions, or do you really care about your employees, the team, and the work product?  If you value things like integrity, is that visible to others in our behaviour?  Would others describe you as a person with a high degree of integrity?  The question I often ask leaders to explore this aspect of beingness is “Why on earth would anyone follow you?”  It’s meant to be provocative, because there is often a disconnect between how we want to be perceived and how our beingness is landing with others. So back to my participant’s question.  One of the skills that I often illustrate is acknowledging and validating what you’re hearing another person say.  That goes way beyond parroting a phrase like, “I hear you.”  Here’s what I said to that participant:  “It sounds to me that you’re frustrated.  And it makes perfect sense that you would be because I’m hearing that authenticity is important to you.  You wonder whether your boss is paying attention, or just parroting something they’ve been told […]

When I think about my own journey, whether it pertains to life or leadership, boundaries are one of the things I’ve probably struggled with the most.  Boundaries with friends, boundaries with family, boundaries with colleagues.  The problem with human relationships is that they often trigger reactivity in ourselves, especially if we let our buttons get pushed.  And when our buttons get pushed we often lose control of our boundaries.  And we all have buttons.  The more aware of what they are, the better off we can be at managing them and our boundaries. There’s a lot of talk at the moment in popular culture about setting boundaries.  Telling people what’s up, how they need to show up with you, be with you, work with you.  There’s a lot of emphasis on having feedback conversations to clarify firm lines and if someone God forbid crosses the line, we’re encouraged to label this person as toxic and eject them from our lives.  That is one strategy.  And in certain situations, it could be the appropriate one.  But in my experience if you follow the above a bit too rigorously, you’re going to end up a very lonely person who has managed to alienate just about every single person from your life.  Setting boundaries doesn’t have to look so black and white.  I’ll give you an example of something that happened to me this week.  Silence Can Be a Boundary’s Best Friend A colleague asked for 45 minutes of my time to prepare for an upcoming delivery that we’re co-facilitating together.  I don’t know this individual very well and had never worked with her before.  I show up to the call on time, as I always do, given that being on time is something I value and something my clients know me for.  I login to the zoom and am let into the room, where I hear my colleague speaking on another call and hear other voices as well as hers.  She pops a message into the chat – “on another call, be with you in a bit.” Now, at this point I’m livid.  She didn’t even think to mute the call she’s already on, so I can hear what’s being discussed.  And she’s expecting me to just sit there and wait.  Rude and disrespectful are two descriptors that instantly popped into my head. I thought about what I wanted to do.  I decided to exit out of the zoom call.  I waited a few minutes, sent a few emails, and then popped back in.  She finished up quickly after I returned into the room and our call commenced about 8 minutes late.  “Apologies Shelley – but it was a call with a potential new client to facilitate something.  You’re freelance too, I’m sure you know how it goes.” Cue the awkward silence. I sat there and looked at her on the screen, and then I changed the subject.  I didn’t agree with her, I didn’t disagree with her.  And it shook her […]

As human beings we are masters at creating narratives.  We create colorful stories that have the capacity to stir up emotion.  And that can be very wonderful and inspiring.  I’ve often said that emotions are the elixir of life.  The problem with our innate gift for story telling is that we often tend to cling to the negative and painful narratives and replay them repeatedly in our minds.  If she just hadn’t said that.  If I just hadn’t done that.  Then the relationship wouldn’t have been ruined.  I wouldn’t be in such dire straits. We create headlines of negativity And off this rumination we create high level headlines, scripts that sound like:  I am always getting taken advantage of. I am estranged from this relative. I am always making bad choices. I am bad at leadership. I am horrible at relationships. I am not assertive enough. I am weak. I am not hardworking enough to pull that off. I am overweight. I am stupid. I am never going to get ahead in life. I am damaged. I am a victim. I am powerless to change anything. Just let it go, right? We’re often told by self help experts that we have to let go of these negative scripts.  Release the negative self talk, they exclaim!  But how?  Especially when they’re so ingrained.  Many of these stories have been kicking around in our brains for decades.  Maybe I’m crazy for saying this but “Let that sh%t go” sounds trite and condescending.  If it was that easy, I would have done it by now, is what I often think when I’m met with platitudes like that. I often speak about the power of language with folks I am coaching, and direct coaching clients to pay particular attention to anything that comes after the phrase “I am.” Why?  Because words are literally magic.  And they have the capacity to expand the possibilities in our lives or close them down for good.  Words, whether spoken out loud or spoken in our head, are incredibly powerful.  If you’ve ever read or heard of the book, The Four Agreements, Ruiz speaks to this when he addresses the first agreement – Be impeccable with your word, who says: “You can measure the impeccability of your word by your level of self-love.  How much you love yourself and how you feel about yourself are directly proportionate to the quality and integrity of your word.” Beware of the negativity bait and switch So what would impeccability of word look like as it pertains to releasing negative self-talk?  Would it be the converse?  Instead of I am not weak, perhaps the answer lies in the reverse – I am powerful.  That would be convenient, wouldn’t it?  Just a simple bait and switch should be enough to do the trick, right? In my experience it’s tough to go from one extreme to the other.  We as humans also have an animalistic ability to sniff out the falseness of a message.  If […]

The last few weeks have not been the easiest.  I’ve got a condition in my inner ear, that when it flares up, I have an on again off again low-grade fever and get dizzy, where every day I’m on a boat that is rocking in the wind as I try to do my best to coach, facilitate, or do whatever it is I’m tasked with.  Not fun.  And then things pile up, I get stressed, I try to exercise self-care and ask for what I need, reschedule where I can, show myself some much-needed compassion and empathy.  But as you know, these things aren’t easy, especially when you run a business. All this to say that some things fell off in the shuffle last week, which included this blog.  And at that time, I practiced compassion and told myself it was okay, that in every life a little rain must fall, and took the opportunity to congratulate myself on my fine efforts up to this point.  Which is all well and good.  Yay me. And this week I’m still muddling through as the dizziness isn’t gone yet and heard a pesky little voice ringing in my ear, the voice of the workhorse, full of type A authority – “Pull your head out of your rear Shelley, and just get the blog done!” And guess what happened?  Absolutely nothing.  I started looking for ways to procrastinate.  My mind was filled with anything else I could do, and I really do mean anything else.  Taking out the trash, scrubbing the toilets, making a grocery list.  I was really scraping the bottom of the barrel to be sure.  Why?  Because it felt like a grind. A soul destroying, sucking daily grind.  And who can easily muster energy for the daily grind? We unknowingly create our own daily grind And then I remembered the fundamental lesson on why it’s important to approach life more focused on the journey than it is the destination.  Or in other words, the being is just as (or even more important) in life than the doing.  So often in life and leadership we’re focused on the latter.  I’ve just got to get this deliverable out the door.  Make another phone call, send another email.  Complete another performance review.  Give another presentation. And then I can relax.  I’ll have more time later to think about things and enjoy things. But the problem is we never do.  This is how we fool ourselves.  And then we wonder why we feel so empty, and life just feels like an endless daily grind of one thing after another. I’m not saying reframing this is easy by the way, we live in a world that rewards output and productivity.  We set ambitious targets for revenue, we set stretch goals, we live in a VUCA – volatile, uncertain, complex, and ambiguous world where everything needed to be done yesterday.  And I’m also not saying that we shouldn’t get goals or visualize success.  As a coach […]

I’m always leery of people who say they love change.  I wonder what they’re hiding behind their rosy façade.  We may learn to adapt to it, we may learn to recognize there is a huge advantage in staying agile and nimble, but at our core, we often downright fear it.  We resist it in overt (and sometimes very covert) subtle ways.  A new organizational change is announced, and I think silently to myself, “Yeah right, they’ve tried this before.  It won’t last.” And then I passive aggressively go about my business of doing exactly what I was doing before.  Or perhaps I resist more vocally rather than passively.  But the bottom line is we typically do resist.  When I teach a course on Leading Change, managers often complain about resistance and the challenge of getting buy in when it comes to change.  And a challenge it is indeed.  The trick in navigating it isn’t to push hard and fast to timetables and tactical schedules.  You’ll just get more resistance.  The trick is to take a step back and think about where the resistance is coming from.  And then take a more considered action.  When people resist change, it’s typically because one of our core needs have been threatened.  Core needs come in a few different categories.  Let’s take a look at them. Core Needs typically triggered by Change Initiatives Security – our most basic need.  The need to feel safe, that our livelihoods are protected, that we know where our next paycheck is coming from.  Think about the impact of the following actions on a person’s sense of security: Inclusion and Connection – another very basic need.  Humans crave a feeling of belonging, whether it’s a work or at home.  Power – or status, is an important driver for many people.  Change often accompanies a change in power or status for affected staff.  Have you ever experienced the following: Order and Control – there may be a few lucky folks who thrive in chaos, but many don’t.  Unclear expectations are the number one source of conflict in teams and change often precipitates these conditions.  Competence – accountability without competency is a recipe for disaster and often sets up an environment of blame and shame. Fairness and Justice – a lack of perceived fairness is one of the quickest ways to erode trust. Maybe you recognize previous actions you or others have taken as you look at the above list.  Chances are those actions were unintentional, and you had no desire to put others in a place of distress.  But when you’re getting resistance it’s important to think beyond compliance and think about the why.  The more you’re plugged into the core needs of those affected by the change, the better off you’ll be at navigating concerns. Coaching questions for thought: Shelley Pernot is a career and leadership coach who is passionate about helping her clients discover their talents and step into their greatness.  Reach out to me here for a […]

Developing a healthy sense of confidence, whether it’s in your leadership, or whether it pertains to your career direction, is important.  We often report feeling like we lack it.  But how to build confidence?  It’s intangible and fuzzy – it’s nice to say we need it, but what do we do about it?  There are three elements critical to building confidence in my experience as a coach.  As I describe these, think about for yourself which of the three you would rate as high, and which you would rate as low. How to Build Confidence – The Three C’s of Confidence Clarity – Direction is important, and to the extent we lack it, we can feel rudderless in our lives and in our leadership.  Do you have a vision for your career?  Do you know who you want to be as a leader and how you want others to experience you?  I remember when I was making my career change from accounting to leadership development back in 2012, I knew what I wanted, I had a direction.  I might have had no idea how I was going to get there, but the passion I felt for the vision I was cultivating kept me going.  Clarity is inspiring.  Once we have it, we can take steps to materialize our vision. I often have clients think about their values as a method of making a way out of the fog.  It can sometimes feel like an arbitrary exercise, but it’s not.  Our values guide the choices we make, and we all have values, whether we are conscious of them or not.  One of mine is autonomy.  It came into play recently when I was faced with a difficult business decision.  Tuning into my values helped to navigate this situation, knowing that I was tuning into my own True North.  Competency – Building skills builds confidence.  Every job has competencies associated with it.  Some are technical, and some are what folks often refer to as the softer skills.  Things like communication, presentation skills, time management.  Leadership does as well.  Good leadership is about two main things – building relationships while getting tasks accomplished.  We often sacrifice one for the other.  Maybe I over-focus on delivery and ignore important opportunities to coach and mentor my team.  Or maybe I focus too much on relationships at the expense of deliverables.  Good leadership requires balance between these two elements. How do you stack up on the competencies for the role you’re currently in?  Do you even know what they are?  What are you strong on?  What needs some work?  When we’re feeling less confident, we often try to hide our inadequacies.  We’re ashamed of them.  We may shy away from things that will challenge us because we’re afraid to fail.  The more willing we are to cultivate a growth mindset by leaning into our strengths and working to improve our weaknesses we better we will feel.  Movement in this direction generates energy and motivation.  Compassion – […]