emotional intelligence

“My boss says all the time now, ‘I hear you,’ when I’m telling them something.  But the problem is, do they really?  It feels like they’ve been on a leadership course, and this is something that they’re trained to say.  Is this the case?  Is that what you’re teaching people these days?” I don’t blame her for being upset.  When I hear things like this, I want to bang my head against a wall.  It’s a perfect example of hearing something in a leadership class, and then applying it on autopilot as a box tick exercise.  People aren’t stupid, and they can always smell when someone isn’t being authentic and is just going through the motions.  I’ll just say the things they tell me to say.  And that will get the result I want. Wrong.  Leadership skills aren’t meant to be a crash course in manipulation.  And even though I often say leadership is more about who you are being than what you are doing, there are still so many folks who show up to a course looking for a quick tip or trick that will miraculously transform a relationship without putting in the hard work. The doing versus the being of listening Let me explain what I mean by doing and being. Doing – is about developing leadership skills and practising them until they form new habits. It takes persistence, practice, and hard work.  These could be skills pertaining to having feedback conversations, listening skills, performance conversations, delegating tasks, coaching, giving presentations, time management.  These are some of the skills related to successful leadership and we must practice them, as the more we practice the more leadership competency we build.  Practice makes better.  Being – is a journey of leadership self-exploration. When we are more self-aware and accessing our Learner Mindset we can manage our well-being, build stronger relationships, innovate, and deliver higher performance levels.  Being is about how you are showing up.  Are you just going through the motions, or do you really care about your employees, the team, and the work product?  If you value things like integrity, is that visible to others in our behaviour?  Would others describe you as a person with a high degree of integrity?  The question I often ask leaders to explore this aspect of beingness is “Why on earth would anyone follow you?”  It’s meant to be provocative, because there is often a disconnect between how we want to be perceived and how our beingness is landing with others. So back to my participant’s question.  One of the skills that I often illustrate is acknowledging and validating what you’re hearing another person say.  That goes way beyond parroting a phrase like, “I hear you.”  Here’s what I said to that participant:  “It sounds to me that you’re frustrated.  And it makes perfect sense that you would be because I’m hearing that authenticity is important to you.  You wonder whether your boss is paying attention, or just parroting something they’ve been told […]

As human beings we are masters at creating narratives.  We create colorful stories that have the capacity to stir up emotion.  And that can be very wonderful and inspiring.  I’ve often said that emotions are the elixir of life.  The problem with our innate gift for story telling is that we often tend to cling to the negative and painful narratives and replay them repeatedly in our minds.  If she just hadn’t said that.  If I just hadn’t done that.  Then the relationship wouldn’t have been ruined.  I wouldn’t be in such dire straits. We create headlines of negativity And off this rumination we create high level headlines, scripts that sound like:  I am always getting taken advantage of. I am estranged from this relative. I am always making bad choices. I am bad at leadership. I am horrible at relationships. I am not assertive enough. I am weak. I am not hardworking enough to pull that off. I am overweight. I am stupid. I am never going to get ahead in life. I am damaged. I am a victim. I am powerless to change anything. Just let it go, right? We’re often told by self help experts that we have to let go of these negative scripts.  Release the negative self talk, they exclaim!  But how?  Especially when they’re so ingrained.  Many of these stories have been kicking around in our brains for decades.  Maybe I’m crazy for saying this but “Let that sh%t go” sounds trite and condescending.  If it was that easy, I would have done it by now, is what I often think when I’m met with platitudes like that. I often speak about the power of language with folks I am coaching, and direct coaching clients to pay particular attention to anything that comes after the phrase “I am.” Why?  Because words are literally magic.  And they have the capacity to expand the possibilities in our lives or close them down for good.  Words, whether spoken out loud or spoken in our head, are incredibly powerful.  If you’ve ever read or heard of the book, The Four Agreements, Ruiz speaks to this when he addresses the first agreement – Be impeccable with your word, who says: “You can measure the impeccability of your word by your level of self-love.  How much you love yourself and how you feel about yourself are directly proportionate to the quality and integrity of your word.” Beware of the negativity bait and switch So what would impeccability of word look like as it pertains to releasing negative self-talk?  Would it be the converse?  Instead of I am not weak, perhaps the answer lies in the reverse – I am powerful.  That would be convenient, wouldn’t it?  Just a simple bait and switch should be enough to do the trick, right? In my experience it’s tough to go from one extreme to the other.  We as humans also have an animalistic ability to sniff out the falseness of a message.  If […]

Today’s blog is hitting on a topic near and dear to my heart.  It reminds me of the proverbial phrase, “Idle hands are the devil’s workshop.”  If you grew up in the South like I did, you’ve probably heard a version of this in your formative years.  And if you didn’t – welcome to my world, filled with many such sayings like this one and “There are a million ways to skin a dead armadillo.”  (the latter of which we won’t be focusing on today just in case you were wondering…) Idle hands aren’t the problem But we do live in this way – idle hands are to be avoided at all costs.  I’ve often wondered why. Maybe, deep down, we’re afraid of calm.  Fearful of it even.  Silence can be terrifying if we’re not used to it.  When I first started practicing mindfulness and meditation, I heard horrible stories about adverse reactions folks were having upon trying a few minutes of meditation.  It scared me as a facilitator.  Panic attacks.  Participants reporting they felt their skin was crawling.  And when I’ve felt forced to sit for a long time at a meditation retreat, I’ve often experienced similar sensations.  Feelings like boredom can be unbearable, especially if we always have the constant companion of the smartphone and scrolling to keep us company.  That’s the annoying problem with mindfulness practices like meditation.  They’re difficult only because we must sit with ourselves.  We are finally alone with ourselves.  And when you’re alone and have nothing to distract you, you have no choice but to feel what you’re feeling.  Human beings are masters at avoiding feeling the difficult things.  We become workaholics, alcoholics, shopoholics, foodoholics instead.  I’ve even seen working out become an obsession. I have a friend who manages this dance better than anything I’ve ever seen.  She runs a successful business, she’s always on the go.  She stays in perpetual motion.  We have a party and she’s on her phone responding to a text, in-between bouncing around from guest to guest engaging them in banter, then running to the kitchen to straighten things, helping with the dishes (which I greatly appreciate by the way!).  I don’t think I’ve ever seen her sit still.  There’s a look in her eyes that I’ve picked up on, she’s scanning the room looking for the next thing she can do, straighten, clean, or put away.  I get this compulsion all too well because quite often I’ve been this person.  If you look hard enough in those moments, you’ll notice what’s sitting underneath the surface is a restlessness.  An emptiness. The restlessness is a clue – We’re really running on empty I’ve been feeling quite a bit of this myself lately, so I know.  The difference is I’ve finally learned it’s not a sign that I need to speed up.  That’s how I used to handle it.  I would find ways to occupy myself, anything I could do to keep that empty, restless, grasping, sticky feeling […]

I look around and see everyone is pursuing these amazing careers and they have great lives.  They all seem to know what they’re doing, and they have a purpose.  I don’t understand why I can’t get in gear.  What’s wrong and missing in me that I can’t figure it out? I hear this a lot as a career coach.  And I also recognize it’s hard not to compare yourself to others.  When we are caught up in the cult of comparison, we are often caught up in the trance of the inner critic.  It’s our brain’s flawed way of trying to motivate ourselves to move into action by using comparison as the carrot to dangle in front of our faces or more aptly the switch to use on our backs.  It works up to a point where it stops working as a motivator. We prove and we prove and we prove and then we get tired. And wonder what it was all for.  And that is when we find ourselves on the messy path to growth.  To wholeness.  To uncovering our true value. When I first started out as a coach, my confidence was lower.  I was trying something new; I was worried about whether I would be a success and I spent a lot of time and energy ruminating about what I was doing in relation to other coaches.  I’d see their fancy LinkedIn posts of workshops they were running, filled with pictures of smiling participants, complete with slick materials bearing perfectly polished logos and I’d feel woefully inadequate.  I’d use it as fodder to beat myself up with.  I’d start to spring into action to post something, to plan something, in a desperate desire to compete, to put my own words out there too.  And then I’d be riddled with thoughts about how my idea wasn’t as good.  It would never work.  And I’d abandon the idea to the graveyard we each have in our heads.  Following your true north isn’t easy The inner critic comparison attack still happens from time to time for me, and chances it does for you too.  But it looks a little different now.  Recently I’ve turned down a few opportunities that have come my way, because I’ve sensed they weren’t the right path for me and didn’t resonate with my values.  Perhaps they would have been right for a different coach, or if I had a different idea or vision for my business.  And it was extremely hard to do because I knew deep down my inner critic wasn’t going to like it.  I was afraid of the fire that I knew saying no would brew.  Now Gertie (my inner critic) is telling me I was crazy to walk away from the revenue.  Telling me I am woefully inadequate compared to the coaches that took that path and look how successful they are.  And it’s getting in the way of progressing a couple of initiatives I want to kick off, which was […]

Every once in a while, I ask a client a very interesting question – “What gives you your sense of self-worth?” I’m often met with a blank stare.   What usually prompts me to ask that question in the first place, is the coaching client is struggling with one of what I call the 3 reactive traps.  These are the places we go to when our sense of identity or worth is threatened, our amygdala gets hijacked, and we feel we are under attack.  The Three Reactive Traps Approval – I define my self-worth based on whether people like me and approve of me.  I aim to please and will turn myself into a chameleon.  Whatever I think the other person wants and needs I’ll be!  Boundaries, what are they?  It’s more important that I do whatever it takes to win someone over.  Recognition and appreciation – it’s more than a nice to have, it’s a must.  It’s my drug.  It’s only then that I’m safe.  Conflict is scary and I’ll do anything it takes to avoid it.  Conflict is for difficult people.  I’m a people person.  I’m flexible.  Other people do conflict.  I do what it takes to make it work.  Knowledge – I define my self-worth based on my smarts.  I’ve got the answer – so you’re better off listening to me.  If you don’t, I’ll tell you defensively or with an air of arrogance why you are wrong.  You’re criticizing my work?  No way!  How dare you!  It’s not my fault, someone else is to blame.  Or apathy is the name of the game when I’m feeling challenged or ignored —  I just can’t be bothered, you didn’t listen to my advice, so I’ll stay away and disengage.  The project is doomed anyway, and I don’t want any part of it.  The less I’m associated with this crappy piece of work, the better off I am.  You made a mistake?  I’ll be the first one to point it out and only highlight only the negatives.  If someone receives the feedback badly?  Who cares?  Most people just aren’t that good at their jobs and they can’t take criticism. Accomplishments – I define my self-worth based on my achievements.  I’m out to prove that perfectionism isn’t an illusion, and I will get there or die trying (and take the entire team down with me in the process).  If the proverbial ‘you know what’ hits the fan, no problem, I’ll just do all the work.  And if I think about it, it’s easier if I do, because then I know it will be done right.  You have an idea on what would work best?  Forget it – we don’t have the time and it’s better if you just do what I say.  Celebrating success – what’s that?  It’s on to the next thing!  There’s always something next to do and we can’t drop our pace.  It’s about getting ahead.  I need to get ahead and prove how successful I am.  The […]

There’s often a disconnect between what we want and where we find ourselves in this journey called life.  Maybe you come up with an idea of something to try or to learn, but you find yourself quickly dismissing it or finding reasons to rationalize why it would never work.  We often mistakenly perceive these things as a lack of motivation.  “I guess I just didn’t want it enough.  But when I find the right thing, I’ll know it because I’ll suddenly be motivated and filled with an intense passion!” Wrong.  Motivation doesn’t just fly out of the air when you find the right thing.  There is no right thing by the way.  Cultivating motivation and passion has a lot more to do with what voices you’re letting speak inside that crazy thing called your head, rather than the specific thing that you’re focused on. In my experience as a coach, folks typically are stuck for one of two reasons.  The answer lies in the source of the stuckness, and whether it has to do with an outer block or an inner block.  What is an outer block? An outer block is an external constraint or barrier that gets in the way of a person achieving their goal.  It’s something that needs to be planned for, managed, and actively worked.  Let’s say I’m thinking of making a career transition, and I want to move into finance.  Education will obviously be a barrier to me achieving this goal if I know nothing about numbers.  So identifying a course or a program to enroll in, using time management skills to plan for this course, budgeting for this course will be key.  Outer blocks are relatively straightforward and easy to coach.  The problem is that most of us suffer from inner blocks when there is a disconnect from where we currently are to where we want to be, when we feel stuck or are lacking motivation. The sinister world of the inner block and the inner critic In my time as a coach, I’ve never met a client (including myself) who didn’t suffer from inner blocks and the curse of the inner critic.  An inner block is a deep-seated belief that who we are and what we are just isn’t good enough and will never be enough.  We all have an inner critic.  Mine’s name is Gertie.  Here she is: Gertie loves to fly around my head at warp speed and bump into things.  She squeals with glee as she yells, “You don’t work hard enough Shelley!”  Deep down Gertie knows that I’m lazy and I’ll never do what it takes to finish that new initiative or project.  That online leadership academy I’ve been thinking about building and piloting – What a silly pipe dream!  And then I start thinking to myself, “Well, maybe it wasn’t that important after all.  Maybe I just didn’t want it that bad.” Or maybe I do, and I just allowed myself to get derailed because the inner critic […]