emotional intelligence

I look around and see everyone is pursuing these amazing careers and they have great lives.  They all seem to know what they’re doing, and they have a purpose.  I don’t understand why I can’t get in gear.  What’s wrong and missing in me that I can’t figure it out? I hear this a lot as a career coach.  And I also recognize it’s hard not to compare yourself to others.  When we are caught up in the cult of comparison, we are often caught up in the trance of the inner critic.  It’s our brain’s flawed way of trying to motivate ourselves to move into action by using comparison as the carrot to dangle in front of our faces or more aptly the switch to use on our backs.  It works up to a point where it stops working as a motivator. We prove and we prove and we prove and then we get tired. And wonder what it was all for.  And that is when we find ourselves on the messy path to growth.  To wholeness.  To uncovering our true value. When I first started out as a coach, my confidence was lower.  I was trying something new; I was worried about whether I would be a success and I spent a lot of time and energy ruminating about what I was doing in relation to other coaches.  I’d see their fancy LinkedIn posts of workshops they were running, filled with pictures of smiling participants, complete with slick materials bearing perfectly polished logos and I’d feel woefully inadequate.  I’d use it as fodder to beat myself up with.  I’d start to spring into action to post something, to plan something, in a desperate desire to compete, to put my own words out there too.  And then I’d be riddled with thoughts about how my idea wasn’t as good.  It would never work.  And I’d abandon the idea to the graveyard we each have in our heads.  Following your true north isn’t easy The inner critic comparison attack still happens from time to time for me, and chances it does for you too.  But it looks a little different now.  Recently I’ve turned down a few opportunities that have come my way, because I’ve sensed they weren’t the right path for me and didn’t resonate with my values.  Perhaps they would have been right for a different coach, or if I had a different idea or vision for my business.  And it was extremely hard to do because I knew deep down my inner critic wasn’t going to like it.  I was afraid of the fire that I knew saying no would brew.  Now Gertie (my inner critic) is telling me I was crazy to walk away from the revenue.  Telling me I am woefully inadequate compared to the coaches that took that path and look how successful they are.  And it’s getting in the way of progressing a couple of initiatives I want to kick off, which was

Every once in a while, I ask a client a very interesting question – “What gives you your sense of self-worth?” I’m often met with a blank stare.   What usually prompts me to ask that question in the first place, is the coaching client is struggling with one of what I call the 3 reactive traps.  These are the places we go to when our sense of identity or worth is threatened, our amygdala gets hijacked, and we feel we are under attack.  The Three Reactive Traps Approval – I define my self-worth based on whether people like me and approve of me.  I aim to please and will turn myself into a chameleon.  Whatever I think the other person wants and needs I’ll be!  Boundaries, what are they?  It’s more important that I do whatever it takes to win someone over.  Recognition and appreciation – it’s more than a nice to have, it’s a must.  It’s my drug.  It’s only then that I’m safe.  Conflict is scary and I’ll do anything it takes to avoid it.  Conflict is for difficult people.  I’m a people person.  I’m flexible.  Other people do conflict.  I do what it takes to make it work.  Knowledge – I define my self-worth based on my smarts.  I’ve got the answer – so you’re better off listening to me.  If you don’t, I’ll tell you defensively or with an air of arrogance why you are wrong.  You’re criticizing my work?  No way!  How dare you!  It’s not my fault, someone else is to blame.  Or apathy is the name of the game when I’m feeling challenged or ignored —  I just can’t be bothered, you didn’t listen to my advice, so I’ll stay away and disengage.  The project is doomed anyway, and I don’t want any part of it.  The less I’m associated with this crappy piece of work, the better off I am.  You made a mistake?  I’ll be the first one to point it out and only highlight only the negatives.  If someone receives the feedback badly?  Who cares?  Most people just aren’t that good at their jobs and they can’t take criticism. Accomplishments – I define my self-worth based on my achievements.  I’m out to prove that perfectionism isn’t an illusion, and I will get there or die trying (and take the entire team down with me in the process).  If the proverbial ‘you know what’ hits the fan, no problem, I’ll just do all the work.  And if I think about it, it’s easier if I do, because then I know it will be done right.  You have an idea on what would work best?  Forget it – we don’t have the time and it’s better if you just do what I say.  Celebrating success – what’s that?  It’s on to the next thing!  There’s always something next to do and we can’t drop our pace.  It’s about getting ahead.  I need to get ahead and prove how successful I am.  The

There’s often a disconnect between what we want and where we find ourselves in this journey called life.  Maybe you come up with an idea of something to try or to learn, but you find yourself quickly dismissing it or finding reasons to rationalize why it would never work.  We often mistakenly perceive these things as a lack of motivation.  “I guess I just didn’t want it enough.  But when I find the right thing, I’ll know it because I’ll suddenly be motivated and filled with an intense passion!” Wrong.  Motivation doesn’t just fly out of the air when you find the right thing.  There is no right thing by the way.  Cultivating motivation and passion has a lot more to do with what voices you’re letting speak inside that crazy thing called your head, rather than the specific thing that you’re focused on. In my experience as a coach, folks typically are stuck for one of two reasons.  The answer lies in the source of the stuckness, and whether it has to do with an outer block or an inner block.  What is an outer block? An outer block is an external constraint or barrier that gets in the way of a person achieving their goal.  It’s something that needs to be planned for, managed, and actively worked.  Let’s say I’m thinking of making a career transition, and I want to move into finance.  Education will obviously be a barrier to me achieving this goal if I know nothing about numbers.  So identifying a course or a program to enroll in, using time management skills to plan for this course, budgeting for this course will be key.  Outer blocks are relatively straightforward and easy to coach.  The problem is that most of us suffer from inner blocks when there is a disconnect from where we currently are to where we want to be, when we feel stuck or are lacking motivation. The sinister world of the inner block and the inner critic In my time as a coach, I’ve never met a client (including myself) who didn’t suffer from inner blocks and the curse of the inner critic.  An inner block is a deep-seated belief that who we are and what we are just isn’t good enough and will never be enough.  We all have an inner critic.  Mine’s name is Gertie.  Here she is: Gertie loves to fly around my head at warp speed and bump into things.  She squeals with glee as she yells, “You don’t work hard enough Shelley!”  Deep down Gertie knows that I’m lazy and I’ll never do what it takes to finish that new initiative or project.  That online leadership academy I’ve been thinking about building and piloting – What a silly pipe dream!  And then I start thinking to myself, “Well, maybe it wasn’t that important after all.  Maybe I just didn’t want it that bad.” Or maybe I do, and I just allowed myself to get derailed because the inner critic

One of my participants asked the most brilliant question on a leadership training this week.  We were talking about the importance of managing your emotional intelligence as a leader, which is so critical considering it’s the leader that sets the tone of a team. To the extent that the leader of a team shows up as frustrated or anxious, it creates a multiplier effect that spills over onto everyone else, and the problem is that your team isn’t going to do their best work in an environment like that. “I know it’s important to reflect.  Meditation and journaling are helpful.  Exercise is helpful.  Sleep is important I know.  But what do I do if say I’m in a meeting, and it’s tense.  And I find my emotions getting triggered.  Let’s say I get angry because the person I’m dealing with is inflexible and difficult.  What can I do to manage my emotions then?” I love this question.  And it brings up a great point.  A lot of the stress management and emotional management techniques out there are aimed at what I call maintenance.  Establishing healthy practices that enhance our overall quality of emotional well-being.  And these are fantastic as they greatly reduce the overall probability that we will get triggered at an inopportune time.  But we all have a bad day.  We all have a bad moment.  We’re human after all, and the human experience is full of emotions, some on the positive side, some on the painful and so called “negative” side.  That’s the inherent duality of life.  And no matter how subtle our reaction to something that triggers us, it still triggers us.  Maybe we don’t say what we would really like to say or what we’re thinking in the moment – I’m scared, You’re wasting my time, You’re an idiot, I’m an idiot, This is stupid, but it still affects us and the quality of the interaction we are engaged in.  We tense up, they tense up.  We tune out, they tune out.  Energetically something is going on, something is not being said, but tension hangs in the air, and you could cut it with a knife. So back to the amazing question.  What do I do?  The following practice is one that could be helpful.  You can use aspects of it in the moment if you find yourself in a pinch, maybe you just utilize the pause step at that critical moment when you’re really triggered and you can also utilize it as a diagnostic tool to help build awareness. How to manage emotions in a difficult situation – a 3 step process Pause – Take a couple of deep breaths.  If you’re in a meeting no one has to know.  If it’s appropriate you might excuse yourself for a minute or two.  Then ask yourself a question or two:  Whatever the feeling is, it’s valid.  Just acknowledge it.  There’s no need to blame or shame yourself for feeling whatever is coming up.  You might tell

Last weekend I attended a meditation retreat, which was uneventful.  A lot of sitting on a bumpy meditation mat.  But it was a much-welcomed opportunity to slow down and reconnect with myself, particularly as I’ve been running hard the past few months.  I soldered on and struggled through several hours of sitting meditation, walking meditation and lecture on the four aspects on mindfulness.  I left thinking it was somewhat useful but probably not the most effective use of my time. A few days after the retreat, I was down in the dumps.  Thursday of last week I walked around in a sad fog, it was almost as if a large heavy cloud had descended upon my head and was raining down on me wherever I went.  I thought it was particularly odd considering nothing had really happened to cause it.  Or so I thought. Then I remembered what my friend Michelle had said when I mentioned I’d be going to the retreat – “Wow, a meditation retreat.  It will be interesting to notice what comes up for you in the week or so after.  These things are so powerful!” Were the two things connected I wondered?  Indeed they were.  And then a realization hit me like a ton of bricks.  The immense amount of change I’m currently going through but hadn’t thought to acknowledge or show myself any tenderness or compassion for.  Change is an interesting thing.  It can often creep up on a person, where we don’t even recognize we’re experiencing it.  I’ve seen this many times with my clients.  They solider on bravely and stoically, through job changes – maybe a career transition or a layoff, changes in living arrangements, changes in relationship status.  There is no escape from the universal human change curve There is a way that humans tend to experience change, and it’s called the change curve.  It often looks something like this: This model was developed in the 1960’s by Elizabeth Kubler Ross and if you look closely enough, you’ll notice that it tends to follow the grieving process.  This model underscores the journey of change every human goes on, whether we consciously realize it or not.  And when you think about this, it makes perfect sense. Change means the death of something old and the birth of something new.  And it will be stressful and chaotic,  even if the change was a wanted change, which in my situation it was. My husband decided to take a sabbatical and spend some much-needed time determining whether he wanted to make it permanent and retire early or go back to work.  He’ll still not sure.  And I’ve been super supportive considering he traveled a lot for his job and was away over half of the time we’ve been together.  The first six months were great.  A joyous time for us to have fun together and do all sorts of things that had been put on the back burner for years.  And then the reality of the

I was thinking about the journey of learning the other day, as I’m getting ready to start another course on leadership for a cadre of participants.  It’s an unusual course, as it allows a lot more time for unconventional mindfulness practices and self-reflection.  And I was thinking of what I would say to kick it off, as getting participants to buy-in to such unorthodox methods isn’t always an easy sell. Give me the formula In our fast-paced world we’re used to impatience, and we need the answers, and we needed them yesterday.  We want to be handed the content, the checklist, the model, or technique and then we want to know exactly how to apply it.  We have a “people problem” and we need it solved.  “Tell me what to say.  Tell me what to do.  This is a difficult person.  I need to know the exact words to say to get them to do what I want.”  But the interesting thing is life just doesn’t work that way.  Unfortunately, there’s not a model or a checklist for every possible thing that could happen and often in these types of situations we need to look within first and ask ourselves a few questions… Learning and growth is often messy Real growth and learning is often messy and can require us to lean into things that are frankly just uncomfortable.  I often mention this to potential coaching clients.  The path to growth is not an easy one, and it’s not linear.  Some days you might feel like you’ve taken two steps forward, and some days it might be a step back. Development is a messy, messy business. This reminds me of a situation many years ago when I went on sabbatical.  I talk about this in my book.  I was strung out, burnt out, and even more than that, disillusioned with life and the direction I was headed.  I was stuck in a job I never wanted and didn’t like, and I had ticked all the proverbial boxes and yet was miserably unfulfilled.  Learning and growth comes to those willing to stay open I went on sabbatical because I figured I needed some time out (which I did) and figured I’d distract myself with yoga teacher training.  In the end, the teaching of yoga was probably the least important thing I learned.  Don’t get me wrong, it was helpful.  But I learned something far greater than that, and something quite unexpected.  I started the long and arduous journey of practicing compassion for myself.  The long and arduous ride of stepping into my real power, because that’s what happens when you can accept every aspect of yourself.  And what a ride it’s been.  When I returned from my sabbatical, I sat down with my beloved boss Timothy, a boss who recognized the importance of self-discovery and gave me the space to start the journey for myself.  It took me forever to work up the courage to ask him for permission to go,