Ask Ms. Mindfulness

I’ve decided to write a multi-part blog on a topic that is so important, it warrants a little extra attention.  I was talking about how to set boundaries yesterday with a client, a freelancer who is working on growing her business, and struggles to optimize her time effectively.  I think many of us fall into this bucket.  I mean, who really does have perfect time management skills?  But all the fancy apps and time management tricks mean nothing if we don’t challenge the limited beliefs that are guiding the everyday choices we make. Our beliefs about availability drive our behaviors I’ll give you an example.  My IT guy, James (who is awesome by the way) has a way of working with clients, which he communicates clearly.  I know in an emergency I am to call him immediately.  A real emergency, not a fake Shelley kind of emergency like “could we change the color of the banner on my website – it looks too blue?”  James knows me all too well… So far, I’ve only had to do this once, when my site domain got hijacked and my website got pulled down – a real thing by the way, and now I’ve learned all about the importance of 2-factor authentication.  But I digress… Otherwise, if there is something non-emergency related I need I am to email him.  James checks his email twice a day, once in the morning and once in the late afternoon.  And aims to respond to client requests within 1-2 working days.  If something is going to take longer than that, he gets back to me with a time estimate of when he can most likely complete the task.  It’s a clearly communicated policy of how he deals with email and client requests. It’s so simple, it’s so brilliant, it’s so effective, and yet, most of us do the complete opposite.  Why?  Because deep down there’s often a dark, hidden, limited belief lurking in the shadows that says something like – “You have to be available all the time.”  Or “If you’re not available, people won’t be able to trust you and rely on you.” Or “You have to be available 100% of the time for your clients or your business will fail.”  Sound familiar? The people pleasing poison These beliefs are rooted in what I call one of the three poisons – or reactive tendencies that end up creating a lot of problems in our life and leadership.  This particular poison is the one of the people pleaser – My self-worth is related to how much people like me.  And we human beings are super inept at sitting with the discomfort of feeling like we are not liked.  Notice I say “feeling” because often this is our perception, and perception does not equate to reality.  Healthy people respect and honor appropriate and properly communicated boundaries.  And because we’re not conscious these fears are lurking in the background, then we do stupid things like have the email notification […]

In a class on leadership I was facilitating last week, we ended up talking a lot about trust.  A worthwhile endeavor for sure.  I recall years ago when I read Stephen Covey’s book, The Speed of Trust, which highlighted how building an effective foundation of trust enables work to happen much more quickly, efficiently and effortlessly than it ever would if trust was lacking. A low trust environment can lead to burnout When we think about the relationships in our life – personal or professional, we often evaluate them based on whether we think we can trust the person.  “I don’t trust him as far as I can throw him.”  This is especially important if you’ve ever worked for a leader you didn’t think you could trust.  My virtual office is often full of career and leadership coaching clients experiencing burn out due to prolonged exposure to an untrustworthy leader or team environment.  And it takes me back to times in my career where I felt like I was walking on pins and needles all the time, lest I upset the apple cart.  It takes a toll.  Especially on our bodies, as we often find ourselves in a state of hyper alert all of the time.  The fight or flight response is constantly triggered, stress hormones like cortisol are constantly pulsing through our bodies, and at some point we finally crash and burn. A simple equation for building trust Folks often pontificate about the importance of building trust, but few get into the nitty gritty of how you do it.  And it’s more than just being knowledgeable in a certain skill or topic area.  Competency and credibility are important, but it isn’t the whole equation.  And there is an equation for trust by the way.  I ran across this simple trust equation years ago, and here it is: C + R + I _______ S.O. The trust equation explained C stands for Credibility.  Or in other words, “I can trust what she says about x…”. Do you know your stuff?  Have you built the technical skills and competencies for the task at hand?  Do you have the necessary leadership skills and competencies to guide your team, things like giving feedback?  Setting a vision?  Delegation?  Holding others accountable? R stands for Reliability.  Or in other words, “I can trust she will follow through.”  What’s your level of integrity when it comes to follow through currently?  Do you make promises you have no intention of keeping?  Or perhaps you have every intention but you find yourself saying yes to every request that crosses your path.  You overpromise and underdeliver.  Good intentions are wonderful but will ultimately snooker you if you can’t come up with the follow through. I stands for Intimacy.  Or in other words, “I can trust I can come to them with my concerns and problems.”  To what extent are you an approachable leader?  Do others seek you out for your counsel and your advice?  How effective are you at […]

Every once in a while, I ask a client a very interesting question – “What gives you your sense of self-worth?” I’m often met with a blank stare.   What usually prompts me to ask that question in the first place, is the coaching client is struggling with one of what I call the 3 reactive traps.  These are the places we go to when our sense of identity or worth is threatened, our amygdala gets hijacked, and we feel we are under attack.  The Three Reactive Traps Approval – I define my self-worth based on whether people like me and approve of me.  I aim to please and will turn myself into a chameleon.  Whatever I think the other person wants and needs I’ll be!  Boundaries, what are they?  It’s more important that I do whatever it takes to win someone over.  Recognition and appreciation – it’s more than a nice to have, it’s a must.  It’s my drug.  It’s only then that I’m safe.  Conflict is scary and I’ll do anything it takes to avoid it.  Conflict is for difficult people.  I’m a people person.  I’m flexible.  Other people do conflict.  I do what it takes to make it work.  Knowledge – I define my self-worth based on my smarts.  I’ve got the answer – so you’re better off listening to me.  If you don’t, I’ll tell you defensively or with an air of arrogance why you are wrong.  You’re criticizing my work?  No way!  How dare you!  It’s not my fault, someone else is to blame.  Or apathy is the name of the game when I’m feeling challenged or ignored —  I just can’t be bothered, you didn’t listen to my advice, so I’ll stay away and disengage.  The project is doomed anyway, and I don’t want any part of it.  The less I’m associated with this crappy piece of work, the better off I am.  You made a mistake?  I’ll be the first one to point it out and only highlight only the negatives.  If someone receives the feedback badly?  Who cares?  Most people just aren’t that good at their jobs and they can’t take criticism. Accomplishments – I define my self-worth based on my achievements.  I’m out to prove that perfectionism isn’t an illusion, and I will get there or die trying (and take the entire team down with me in the process).  If the proverbial ‘you know what’ hits the fan, no problem, I’ll just do all the work.  And if I think about it, it’s easier if I do, because then I know it will be done right.  You have an idea on what would work best?  Forget it – we don’t have the time and it’s better if you just do what I say.  Celebrating success – what’s that?  It’s on to the next thing!  There’s always something next to do and we can’t drop our pace.  It’s about getting ahead.  I need to get ahead and prove how successful I am.  The […]

There’s a common misconception floating around currently where passion and purpose is concerned and the whole decision of career path.  “When I find my passion, my job won’t feel like work.” “When I’m following my purpose, I’ll be fearless. I’ll know I’ve found the right career path.  The things that used to scare me just won’t anymore.” Don’t get me wrong, tapping into passion and purpose is great.  A lot of my career coaching and leadership coaching work is geared at helping folks recognize these things for themselves and connect to them in a meaningful way.  But as far as the above statements are concerned – I hate to burst your bubble, but they just aren’t true. I’ll give you an example.  I love teaching, I love facilitating.  It’s when I’ve had probably the most moments in actual flow – those moments you lose yourself, time passes and you’re not watching the clock.  These are magical moments, as you’re completely present, mindful and 100% engaged in what you’re doing.  I often suggest coaching clients think about times when they have entered this state as a way of connecting with activities and topics that bring joy.  The more you notice a correlation between flow moments and a certain activity, it may be a good career path option to explore. There is no career path that will deliver constant flow But that doesn’t mean shifting your focus to that activity or career path will automatically bring you into an instant state of flow 100% of the time.  The human experience is way more complicated than that.  I’ve also had a lot of scary moments as a trainer and a facilitator.  Difficult participants, difficult clients, difficult colleagues.  Logistical challenges where a room hasn’t been ready, the materials failed to show up or a flash flood was suddenly headed my way with a room full of participants and no idea what to do.  Add to this my personal favorite – incomplete or incoherent course content that’s only been delivered to me a day or so before a program and I’m expected to pull off a miracle with no time to prepare.  Before every delivery I’m a little bit nervous.  There are often insecurities that come up – What if I don’t know enough?  What if I get asked a question I don’t know the answer to and look stupid in front of participants?  What if I can’t handle the challenging dynamics in the room?  Things are often coming at a facilitator a million miles a minute.  What if I miss something?  What if the feedback is negative from the participants and they express it was a waste of their time?  What if this team or coachee doesn’t get the outcome they’re looking for? I can’t recall a single delivery where I haven’t felt at least a twinge of anxiety in the run up to a session starting.  And yet I do it anyway.  Day in and day out, over and over again.  I show […]

There’s often a disconnect between what we want and where we find ourselves in this journey called life.  Maybe you come up with an idea of something to try or to learn, but you find yourself quickly dismissing it or finding reasons to rationalize why it would never work.  We often mistakenly perceive these things as a lack of motivation.  “I guess I just didn’t want it enough.  But when I find the right thing, I’ll know it because I’ll suddenly be motivated and filled with an intense passion!” Wrong.  Motivation doesn’t just fly out of the air when you find the right thing.  There is no right thing by the way.  Cultivating motivation and passion has a lot more to do with what voices you’re letting speak inside that crazy thing called your head, rather than the specific thing that you’re focused on. In my experience as a coach, folks typically are stuck for one of two reasons.  The answer lies in the source of the stuckness, and whether it has to do with an outer block or an inner block.  What is an outer block? An outer block is an external constraint or barrier that gets in the way of a person achieving their goal.  It’s something that needs to be planned for, managed, and actively worked.  Let’s say I’m thinking of making a career transition, and I want to move into finance.  Education will obviously be a barrier to me achieving this goal if I know nothing about numbers.  So identifying a course or a program to enroll in, using time management skills to plan for this course, budgeting for this course will be key.  Outer blocks are relatively straightforward and easy to coach.  The problem is that most of us suffer from inner blocks when there is a disconnect from where we currently are to where we want to be, when we feel stuck or are lacking motivation. The sinister world of the inner block and the inner critic In my time as a coach, I’ve never met a client (including myself) who didn’t suffer from inner blocks and the curse of the inner critic.  An inner block is a deep-seated belief that who we are and what we are just isn’t good enough and will never be enough.  We all have an inner critic.  Mine’s name is Gertie.  Here she is: Gertie loves to fly around my head at warp speed and bump into things.  She squeals with glee as she yells, “You don’t work hard enough Shelley!”  Deep down Gertie knows that I’m lazy and I’ll never do what it takes to finish that new initiative or project.  That online leadership academy I’ve been thinking about building and piloting – What a silly pipe dream!  And then I start thinking to myself, “Well, maybe it wasn’t that important after all.  Maybe I just didn’t want it that bad.” Or maybe I do, and I just allowed myself to get derailed because the inner critic […]

Over the years I’ve heard the phrase, “You’ve got to feel your feelings,” so many times I could choke.  It’s a popular phrase now, way extended beyond mere psychology and coaching circles.  It’s almost as common as “living your best authentic life,” which also elicits an eye roll from me.  How we hide from our feelings Feeling your feelings sounds simple, but most of us have no real understanding of how to do it.  And the guidance out there on this front is hazy at best.  A lot of this has to do with the fact that we don’t often have good role models on this front.  I’m reminded of that 70’s musical classic, “Don’t cry out loud.”  Words, unfortunately, that many of us have decided to live by.  Furthermore, most of us think we are feeling the difficult emotions when they come up, but we’re really not.  We’re fooling ourselves. This is because when difficult emotions do arise, the fight or fight mechanism gets triggered, our amygdala gets hijacked and rather than do the hard work of leaning into the actual feeling, we lean unconsciously instead into a coping mechanism, which could look something like one of the following options: So, what to do instead?  The answer to how to feel your feelings lies is understanding what your default tendencies are and making a conscious choice to do something different.  2. Say yes to the emotion – Pat Rodegast (representing the teachings of Emmanuel) writes, “So walk with your heaviness, saying yes. Yes to the sadness, yes to the whispered longing. Yes to the fear.  Love means setting aside walls, fences, and unlocking doors, and saying yes … one can be in paradise by simply saying yes to this moment.”  The instant we agree to feel fear or vulnerability, greed or agitation, we are holding our life with an unconditionally friendly heart.  We are accepting the present moment as it is. 3. Connect with the feeling in your body – Is it nervousness in the pit of your stomach?  Is it anger and frustration in your forehead or shoulders?  Is it sadness and grief that hangs heavy in your heart?  Connect with the feeling in your body, lean into the experience of it and breathe deeply as you allow yourself to experience it.  I find that once I’ve connected at this level the experience of the emotion typically passes rather quickly and it feels almost as if it’s moving through my body. 4. Show yourself loving compassion – I find it’s sometimes helpful to whisper out loud, “I’m feeling scared right now and it’s okay.  I’m feeling resentful right now and it’s okay.”  The trick here is to acknowledge what’s happening with loving compassion towards yourself, not to make the emotion go away.  The only way it will go away is once you’ve accepted it fully and embrace the sensation. Coaching questions for thought: Shelley Pernot is a leadership coach who is passionate about helping her clients discover their […]